We understand that there can be, on occasions, the requirement to cancel treatments, promotional offers, and spa packages. As a courtesy to our other guests and our therapists, we have the following cancellation terms:
Please provide us with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment. Appointments cancelled or changed within 24 hrs may incur a 50% charge, and non arrival without notice may incur 100% charge. The credit card used to secure your booking may be charged if you fail to cancel with less than 24 hours notice.
We ask that if you are not prepared to follow our policy then please only book a last minute reservation when you are certain you are able to attend.(Last minute reservations are possible and we will do our best to accommodate, but are not always guaranteed).